Frequently Asked Questions
About Immediate Live
Immediate Live is the UK’s leading organiser of unmissable consumer events. We create premium, passion-led events and experiences that connect and inspire audiences as they come together to share, learn and participate in their interests.
Our specialist content creators, producers and commercial teams are as passionate about their subjects as our audiences – working together to create live experiences and online content in art and design, textiles and craft, cycling, dance, food, gardening and travel for communities throughout the UK and across the world.
Immediate Live Masterclasses are here guide to you to upskill across various core categories: Dance, Business, History, Music, Writing, Art & Design, Cycling, Lifestyle, Travel and Craft.
The aim: to enable you to develop and enhance your personal passions and specialist interests in an educational and entertaining way.
Immediate Live Masterclasses include a variety of skills-focused digital events. We offer Live Masterclasses, enabling you to speak directly to the tutor and those learning with you. You can also join our On-Demand Masterclasses, which provide an in-depth learning experience for you to digest at your own rhythm. The content of each Live or On-Demand Masterclass varies, offering learning opportunities across an array of personal passions, view our Categories to discover the areas you can learn with Immediate Live.
Once you have purchased your Masterclass, you will be sent a confirmation email including the details of your purchase. For both our Live and On-Demand Masterclasses, you will be able to access the sessions through your account. Click ‘Login’ in the top right-hand corner of the Immediate Live website, once you have logged-in, visit ‘My Account’. You will be able to see the classes you have purchased under the ‘My Content’ tab. From here you can view your Masterclass.
About the Masterclasses
Our Masterclasses vary in length, with some being one-session specials and others Masterclass series. You can find out the length of any Masterclass by viewing its details on the Immediate Live website.
For our On-Demand Masterclasses, you can get a feel for the style of the Masterclass, its key learnings and who the tutor is by watching the trailer for the session(s) before purchasing.
For both our On-Demand and Live Masterclasses, you will be able to access the sessions through your account. Click ‘Login’ in the top right-hand corner of the Immediate Live website, once you have logged-in, visit ‘My Account’. You will be able to see the classes you have purchased under the ‘My Content’ tab. From here you can view your Masterclass.
There is no limit to how many Masterclasses you can enjoy!
During our Live Masterclasses you will be able to interact with our tutors using the chat function.
If you have purchased an On-Demand Masterclass, we will keep in touch to let you know when the next of our live tutor sessions are taking place. These live sessions are your opportunity to speak directly to the tutor.
On purchasing your Masterclass you will have unlimited access to enjoy it!
You can revisit classes you have already seen by logging-in to your account. You will be able to see the classes you have purchased under the ‘My Content’ tab. From here you can view your Masterclass.
If you would like to check when you purchased the Masterclass you can do so by going to ‘My Account’ and looking under the ‘Order History’ tab.
No! You can complete our On-Demand Masterclasses at your own pace and even revisit sessions after viewing them. You have unlimited access to the Masterclass content.
Buying a course in the sale does not affect your access to it, you will still have unlimited access to the content.
For our Live Masterclasses you will need to be online for its start time, as stated on our website.
For our On-Demand Masterclasses you can login and enjoy the sessions any time, to suit your own schedule.
Unlimited access to our Masterclasses means you are able to login to your account and revisit previously viewed content for 10 years (3650 days) from the date of purchase.
You can use any browser to access our website. For optimal user experience we recommend using Google Chrome or Safari.
Unfortunately not, our Masterclasses are only available to view through the Immediate Live Website.
Yes, after you have purchased your Masterclass you will be able to download any supporting documents you need on the Masterclass page ahead of taking part in the session.
Please check the ‘Order History’ tab in ‘My Account’ to ensure that your order been successful. If it has, your Masterclass will appear under the ‘My Content’ of ‘My Account’.
You can generate a new password for your account by clicking ‘Lost your password?’ in the login area. The new password will be sent to your registered email address.
To see your previous orders, login to ‘My Account’ and view the ‘Order History’ tab. Here you will be able to see all of your successful orders. If you cannot see a course here, the order may have been unsuccessful and you should try to repurchase or contact your payment provider for support.
To pay for a Masterclass, you will need to click ‘Buy Now’ to add the Masterclass to your basket and click ‘Proceed to Checkout’. You will then need to login or create an account on Immediate Live’s website, which will create your own portal to view all of your content. Here, you can purchase your Masterclass by inputting your card details.
We currently accept payment by Credit Card, Mastercard and Visa.
Unfortunately, we cannot offer refunds on purchased Live or On-Demand Masterclasses.
We’re sorry to hear that you can’t complete your payment. In the first instance we ask that you check with your payment provider to understand whether the payment has gone through and to check your order history in ‘My Account’. If there is still an issue and your payment cannot be completed, please contact us at: firstname.lastname@example.org
The content within each Masterclass varies. You can find out more about what’s included in the ‘About’ & ‘Session Overview’ tabs on the webpage of each Masterclass.
Using the Website
Liking a Masterclass saves it to your ‘Wishlist’ for 30 days. You must be logged in to save a Wishlist, and you can find this in ‘My Account’. Once you have saved a product to your Wishlist you are able to come back and purchase the Masterclass at a later date (within 30 days).
You can use the search function by clicking on the magnifying glass icon in the top right corner of the website and typing in a key word, phrase or tutor name. You can also browse and search Masterclasses by clicking on the ‘Search’ option on the ‘Online Masterclasses’ page.
To refine your search, click on the filter icon to see all filter options. Select the fields you would like to filter by and click ‘Apply Filter’.
To reset these fields, click ‘clear all’.